We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 15 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 6:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
If you wish to cancel or reschedule a cleaning appointment, at least 24 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner. If a cleaning appointment is cancelled less than 24 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of Rs 500 will be charged. If a cleaning is rescheduled by the client less than 24 hours in advance, rather than cancelled, a fee of Rs 100 will be charged. On the rare occasion that Qwkly Home Services must reschedule an appointment with less than a 24 hours advance notice, Rs 100 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted. Business Hours/Holidays/Weather: Business and visiting hours fall between the hours of 8 a.m. and 6 p.m. and services are usually completed during this time. Qwkly Home Services does not accept time specific calls as we cannot guarantee specific times accurately. We reserve the right to cancel scheduled cleanings due to inclement weather.
Qwkly Home Services strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 12 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience. If we do not receive notice of a problem within 12 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.